Refund policy
Withdrawal from the Contract
Withdrawal from the Contract, i.e. the termination of the contractual relationship between Us and You from its inception, may occur for the reasons and in the ways set out in this Article or in other provisions of the Conditions in which the possibility of withdrawal is expressly mentioned.
In case you are a consumer, i.e. a person purchasing the Goods outside the scope of your business activity, you have the right to withdraw from the Contract without giving any reason within 14 days from the date of conclusion of the Contract, or if it is a purchase of goods, then within 14 days from its receipt. In the event that we have concluded a Contract where the subject matter is several pieces of Goods or the delivery of several parts of Goods, this period shall commence only on the date of delivery of the last piece or part of Goods, and in the event that we have concluded a Contract under which we will deliver the Goods to you regularly and repeatedly, it shall commence on the date of delivery of the first delivery.
You may withdraw from the Contract by any demonstrable means (in particular by sending an email or letter to Our address as set out in Our identification details). You may also use the sample form provided by Us for withdrawal, which is attached as Schedule 2 to the Terms and Conditions.
However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is the performance referred to in Section 1837 of the Civil Code.
This means, in particular, that the right of withdrawal does not apply to goods manufactured or customized according to the consumer’s specifications or clearly personalized — such as made-to-order inserts, organizers, or accessories produced specifically for you.
The withdrawal period under Article 2 of the Terms and Conditions shall be deemed to have been observed if You send Us a notice that You withdraw from the Contract during the withdrawal period.
In the event of withdrawal from the Contract pursuant to Article 2 of the Terms and Conditions, You are obliged to return the Goods to Us within 14 days of withdrawal and You shall bear the costs of returning the Goods to Us.
You are, in turn, entitled to a refund of the Shipping Charge by Us, but only in an amount equivalent to the cheapest method of delivery offered by Us for delivery of the Goods. In the event of cancellation due to a breach of the Contract by Us, We shall also pay the costs of returning the Goods to Us, but again only up to the amount of the Shipping Charge corresponding to the cheapest delivery method offered by Us for delivery of the Goods.
Please send returned goods to:
WOODNEQ
Hutská 949
471 14 Kamenicky Senov
Czech Republic
E-mail: shop@woodneq.com
The returned goods must be complete, clean and undamaged, including all accessories and documentation, where applicable. Please return the Goods to Us in their original packaging where possible, to ensure safe transport.
In the event of withdrawal from the Contract, the Price will be refunded to You within 14 days of the effective date of withdrawal to the account from which it was credited or to the account selected by the withdrawal.
Refunds will be processed using the same payment method originally used for the purchase, unless otherwise agreed.
However, the amount will not be refunded until We have received the Goods or You have provided Us with evidence that they have been returned to Us.
However, in the event of withdrawal from the Contract pursuant to clause 2 of the Conditions, You shall be liable to Us for any diminution in the value of the Goods resulting from handling the Goods in a manner other than that necessary to familiarise You with the nature, features and functionality of the Goods, i.e. in the manner in which You would familiarise Yourself with the Goods in a bricks and mortar shop. In the event that we have not yet refunded the Price to you, we shall be entitled to set off the claim for costs against your claim for reimbursement of the Price.
We shall be entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are objective reasons why the Goods cannot be delivered (in particular, reasons on the part of third parties or reasons based on the nature of the Goods), even before the expiry of the period set out in clause 9 of the Conditions. We may also withdraw from the Contract if it is clear that you have intentionally provided incorrect information in the Order.
If you are purchasing the Goods in the course of your business, i.e. as an entrepreneur or company with a VAT ID, the right to withdraw within 14 days does not apply.