Shipping Policy

Seller: WOODNEQ s.r.o., Hutská 949, 47114 Kamenický Šenov, Czech Republic
E-mail: shop@woodneq.com

1) Order processing time

• Most items are made to order. Typical production time: ~2 business days (may vary by item/season).

• The delivery time below starts after your order is produced and handed over to the carrier.

• We do not dispatch on weekends or public holidays.

2) Shipping options & delivery times

Czech Republic & Slovakia

• Pick-up points: Packeta (Zásilkovna), Balíkovna, Allegro pick-up.

• Home delivery / Post: Česká pošta and partners.

• Estimated delivery: up to 15 business days (usually faster).

European Union

• Carriers: Postal Service, Packeta and partners.

• Estimated delivery: up to 20 business days (typical ~7 days).

Outside the European Union

(USA, UK, Australia, Canada, Japan, South America, etc.)

• Carriers: Postal Service, Packeta cross-border partners.

• Estimated delivery: up to 30 business days (typical ~21 days).

• Customs clearance may extend the timeframe (see Section 4).

Delivery times are estimates provided by carriers and can be affected by customs, weather, peak season, or remote locations.

3) Tracking

• You’ll receive a tracking link by e-mail as soon as the parcel is shipped.

• Tracking updates are provided by the carrier; occasional delays in scans are normal.

4) Customs, duties & taxes (non-EU)

• Shipments outside the EU may be subject to import duties, taxes, brokerage, or handling fees collected by your local customs or carrier upon delivery.

• These charges are not included in our prices or shipping rates and are borne by the recipient.

• We cannot undervalue shipments or mark them as gifts.

5) Address changes

• If you need to change the delivery address before dispatch, contact us at shop@woodneq.com ASAP.

• After dispatch, address changes are subject to the carrier’s policy and may not be possible or may incur fees.

6) Failed or refused delivery / unclaimed parcels

• If a parcel is returned to us due to wrong address, refusal, non-collection, or repeated failed delivery for reasons attributable to the recipient, we can:

  • reship (additional postage applies), or

  • refund the product price minus original shipping and return charges (custom items excluded - see Terms).

• See Terms of Service for details.

7) Damaged parcel or missing items

• On delivery, please check the outer packaging. If visibly damaged or tampered with, report it to the courier and contact us within 48 hours with photos (outer box, label, inner padding, item).

• Keep all packaging until the claim is resolved. We’ll assist with a carrier claim or replacement per our Return & Refund Policy.

8) Split shipments

• Multiple items may ship separately at no extra cost to keep delivery times optimal. You’ll receive tracking for each parcel.

9) Service limitations

• We may not ship to PO Boxes or restricted addresses in some countries.

• Remote area surcharges may apply (the carrier decides).

10) Terms reference

• This Shipping Policy forms part of our Terms of Service. If anything conflicts, the Terms of Service prevail.